Outage in Amplify
Web Form Support Tickets
Resolved MinorIncident Report
Summary AI Generated
Amplify's web portal experienced errors when users attempted to submit support tickets, affecting the Customer Support component for approximately 17 hours. Users were directed to an alternate URL, phone support, or live chat as workarounds during the outage. A fix was implemented and the incident was fully resolved on August 4, 2026.
We are aware of an issue that may cause an error when submitting a Support case through the web portal. If you encounter this issue, please go to https://service.amplify.com/support to submit a web form. You can also call our Support team directly at 800-823-1969 or live chat a Support agent directly by logging into your account.
We will update this page once we have resolved the issue causing this error message.
Components affected
Amplify Customer SupportTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 08/04/2026 12:34PM
This incident has been resolved.
MONITORING
7 days ago - at 08/03/2026 07:49PM
A fix has been implemented and there should be no impediments to utilizing amplify.com/support as a flow towards opening a Support ticket via web form. We will continue to monitor for now.
INVESTIGATING
7 days ago - at 08/03/2026 07:24PM
We are aware of an issue that may cause an error when submitting a Support case through the web portal. If you encounter this issue, please go to https://service.amplify.com/support to submit a web form. You can also call our Support team directly at 800-823-1969 or live chat a Support agent directly by logging into your account.
We will update this page once we have resolved the issue causing this error message.
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