Outage in Amplify
Customer Support Chat
Resolved MinorIncident Report
Summary AI Generated
Amplify's Customer Support Chat experienced an intermittent issue that prevented some customers from seeing responses to their questions, lasting approximately 22 days. A partial workaround was identified early on, where refreshing the browser resolved the issue for some users, with the Web Form serving as an alternative contact method throughout. The incident was fully resolved on September 8, 2026.
We are currently investigating an intermittent issue with our Customer Support Chat Channel that may prevent customers from seeing responses to their questions. If you experience this issue, please contact us through our Web Form (https://service.amplify.com/support).
Components affected
Amplify Customer SupportTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 09/09/2026 12:50AM
This incident has been resolved.
INVESTIGATING
23 days ago - at 08/21/2026 05:58PM
Some users are seeing relief on this issue after refreshing their browser page. If you refresh your browser and are still experiencing this issue, please continue reaching out to our Support teams via Web Form (https://service.amplify.com/support).
We appreciate your patience as we continue to work on this issue.
Thank you!
INVESTIGATING
26 days ago - at 08/17/2026 07:03PM
We are currently investigating an intermittent issue with our Customer Support Chat Channel that may prevent customers from seeing responses to their questions. If you experience this issue, please contact us through our Web Form (https://service.amplify.com/support).
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