Outage in Anaplan

Platform Alerts

Resolved Major
March 17, 2023 - Started almost 2 years ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently investigating an issue resulting in customers experiencing intermittent slow performance on the Anaplan Platform.

We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 03/17/2023 04:30PM

We have confirmed that the issue is now resolved. We deeply apologize for any impact this issue may have caused.We appreciate your patience and partnership as we worked through this issue. We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any questions, concerns, or continue to experience errors, please do not hesitate to contact us at Anaplan Support.

MONITORING almost 2 years ago - at 03/17/2023 03:47PM

Service has now been restored; you should now be able to resume normal activities.

We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.

IDENTIFIED almost 2 years ago - at 03/17/2023 03:14PM

We have identified the likely cause of the issue, and we are focused right now on restoring service as quickly as possible. Currently, we do not yet have a time to resolution. We will provide further updates in 30 minutes or upon resolution.

INVESTIGATING almost 2 years ago - at 03/17/2023 02:42PM

Thank you for your patience as we continue to investigate this issue. We continue to investigate the issue with the third-party provider and are establishing a plan to mitigate the issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.

INVESTIGATING almost 2 years ago - at 03/17/2023 02:01PM

Thank you for your patience as we continue to investigate this issue. We have engaged with the third-party provider. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.

INVESTIGATING almost 2 years ago - at 03/17/2023 01:28PM

Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.

INVESTIGATING almost 2 years ago - at 03/17/2023 12:55PM

Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.

INVESTIGATING almost 2 years ago - at 03/17/2023 12:33PM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 03/17/2023 12:31PM

We are currently investigating an issue resulting in customers experiencing intermittent slow performance on the Anaplan Platform.

We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.

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