Platform Alerts

Service is now restored after Informatica re-deployed the last good version of HyperConnect. Anaplan and Informatica continue to work on the improvements to the version of HyperConnect that was implemented on January 11 that resulted in this issue. When the development work and validation has been completed, the latest version of HyperConnect will be rolled out via the standard process.

We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue.

We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.

We have worked with our vendor, Informatica, and they are re-deploying the last good version of HyperConnect at 13:00 UTC. This process, and the necessary validation, will be completed by 14:00 UTC. We will provide further updates in 90 minutes.

We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.

Service has now been restored via a workaround to resolve the immediate issue. Please visit Support for details of the workaround (https://support.anaplan.com/connection-error-when-running-integrations-through-informatica-anaplan-connector-08d3222a-292b-4ebe-a3e2-c710c29d340c), if you encounter an issue with Informatica Integrations. A permanent fix is currently in development and will be deployed once tested and approved.

We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.

We have identified the likely cause of the issue through working with the vendor, and we are focused right now on restoring service as quickly as possible. Currently, we do not yet have a time to resolution. We will provide further updates in 60 minutes or upon resolution.

Thank you for your patience as we continue to investigate this issue. We are currently working with the vendor and will continue to provide updates every hour as we work to resolve this issue as quickly as possible.

Customers currently using Informatica for Anaplan API Integration may have intermittent issues when running their jobs.

We are working with the vendor to resolve this issue quickly and will provide updates every 30 minutes or upon resolution.