Outage in Anaplan

Platform Incident: Investigating

Resolved Major
September 03, 2025 - Started 5 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating an issue resulting in some customers not being able to load models. We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 09/03/2025 05:49PM

We have confirmed that the issue is now resolved.

We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue.

We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.

MONITORING 5 days ago - at 09/03/2025 05:37PM

Service has now been restored; you should now be able to resume normal activities.

We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.

INVESTIGATING 5 days ago - at 09/03/2025 05:12PM

Thank you for your patience as we continue to investigate this issue. We have identified the potential source of the issue and are isolating it from service. We have also engaged the vendor for further assistance.

Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.

INVESTIGATING 5 days ago - at 09/03/2025 04:39PM

We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

INVESTIGATING 5 days ago - at 09/03/2025 04:33PM

We are currently investigating an issue resulting in some customers not being able to load models.

We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.

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