Outage in Anaplan

Platform Alerts - Identified

Resolved Major
October 15, 2025 - Started 1 day ago - Lasted about 7 hours
Official incident page

Incident Report

We are currently investigating an issue impacting customers’ ability to access the Anaplan Platform. We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 10/15/2025 05:41PM

We have confirmed service has now been restored across all regions and Cloudworks is fully operational. The backlog of integrations continues to process and we have not seen any further issues. We will monitor this internally to ensure integrations continue successfully.

We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue.

We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.

IDENTIFIED 1 day ago - at 10/15/2025 05:13PM

Service has now been restored across all regions and Cloudworks is fully operational.

Our system is continuing to actively process the backlog of integrations that accumulated during the outage.

Consequently, new tasks may experience a delay until this backlog is cleared.

We will continue to provide an update in 60 minutes or upon full resolution.

Should you have any questions or continue to experience issues, please do not hesitate to contact Anaplan Support.

IDENTIFIED 1 day ago - at 10/15/2025 04:01PM

Cloudworks is actively processing the backlog of integrations that accumulated during the outage.

As the system works through this queue, you may notice a delay in the processing of new integration tasks. Our teams are monitoring performance as it returns to normal.

We will provide our next update in 60 minutes or or upon resolution. We appreciate your ongoing patience.

IDENTIFIED 1 day ago - at 10/15/2025 03:34PM

Service has now been restored across all regions.

Cloudworks is online and actively processing the backlog of integrations that accumulated during the outage. New tasks may experience a delay until this backlog is cleared.

We will provide another update every 30 minutes or upon resolution.

If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support.

IDENTIFIED 1 day ago - at 10/15/2025 03:18PM

We have made significant progress, and most services are now available in our AP1, EU1, EU3, EU4, US2, US5, and US7 regions. However, the Cloudworks integration service remains unavailable in these regions for the time being as our teams continue to work on its restoration.

For all other regions, platform recovery is still underway. While services are returning, some features may remain slow or intermittently available as we work toward a full and stable recovery for all users.

We will provide another update in 30 minutes or sooner if there is a significant development. Thank you for your continued patience.

IDENTIFIED 1 day ago - at 10/15/2025 03:01PM

We have made significant progress, and most services are now available in our AP1, EU4, US5, and US7 regions. However, the Cloudworks integration service remains unavailable in these regions for the time being as our teams continue to work on restoring it.

For all other regions, platform recovery is still underway. While services are returning, some features may remain slow or intermittently available as we work toward a full and stable recovery for all users.

We will provide another update in 30 minutes or sooner if there is a significant development. Thank you for your continued patience.

IDENTIFIED 1 day ago - at 10/15/2025 02:41PM

We have made significant progress in our AP1 and EU4 regions, and most services are now available. However, the Cloudworks integration service in these regions remains unavailable. Our teams are actively working on restoring it.

For all other regions, platform recovery is still underway. While services are returning, some features may remain slow or intermittently available as we work toward a full and stable recovery for all users.

We will provide another update in 30 minutes or sooner if there is a significant development. Thank you for your continued patience.

IDENTIFIED 1 day ago - at 10/15/2025 02:12PM

Our restoration efforts are progressing, and we are seeing continued improvement across the platform. However, performance is not yet fully restored, so some features may still be slow or intermittently available. Our teams remain focused on achieving a full and stable recovery.

We will provide our next update within 30 minutes, or sooner if the situation changes significantly. We appreciate your ongoing patience.

IDENTIFIED 1 day ago - at 10/15/2025 01:43PM

Services are continuing to come back online, but the platform is not yet fully stable. Some features may be slow or temporarily unavailable as we work to complete the full recovery.

While we cannot provide a specific time for resolution, we are committed to providing an update in 30 minutes or sooner if there is a significant development.

Thank you for your continued patience.

IDENTIFIED 1 day ago - at 10/15/2025 01:26PM

Our teams are making steady progress and services are gradually recovering. We are focused on restoring the platform quickly and safely for all users.

While we cannot provide a specific time for full resolution yet, we are committed to providing an update in 30 minutes or sooner if there is a significant development.

Thank you for your continued patience.

IDENTIFIED 1 day ago - at 10/15/2025 12:58PM

We have confirmed the outage was caused by a power issue at our data center vendor.

Power is being steadily restored, and our engineering teams are actively working to bring all systems back online safely.

We do not have a specific time for full resolution yet, but we will provide another update in 30 minutes or as soon as we have more information. Thank you for your continued patience.

IDENTIFIED 1 day ago - at 10/15/2025 12:41PM

We have identified the likely cause of the issue, and continue to work closely with the third-party provider to restore service as quickly as possible.

Currently, we do not yet have a time to resolution. We will provide further updates in 30 minutes or upon resolution.

IDENTIFIED 1 day ago - at 10/15/2025 12:10PM

We have identified the likely cause of the issue, and are working with the third-party provider to restore service as quickly as possible.

Currently, we do not yet have a time to resolution. We will provide further updates in 30 minutes or upon resolution.

IDENTIFIED 1 day ago - at 10/15/2025 11:38AM

We have identified the likely cause of the issue, and we are focused right now on restoring service as quickly as possible. Currently, we do not yet have a time to resolution. We will provide further updates in 30 minutes or upon resolution.

INVESTIGATING 1 day ago - at 10/15/2025 11:34AM

We are currently investigating an issue impacting customers’ ability to access the Anaplan Platform.

Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.

INVESTIGATING 1 day ago - at 10/15/2025 11:12AM

We are currently investigating an issue impacting customers’ ability to access the Anaplan Platform.

We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.

source IsDown Possible Outage Indicated by User Reports Reports started 1 minute before official outage was reported

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