Outage in AppFollow
Zendesk Integration issue
Resolved MajorIncident Report
Summary AI Generated
AppFollow experienced a major incident with their Zendesk integration that prevented users from sending replies through the Zendesk app, generating "Cannot read properties of undefined (reading 'error')" errors. The issue affected the Zendesk component for 41.8 hours before being resolved on March 25th, 2026.
We discovered issue with sending replies via ZenDesk app, error "Cannot read properties of undefined (reading 'error'), we're currently investigating.
Components affected
AppFollow ZendeskTrusted by 1,000+ teams
Never miss outages in third-party dependencies
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/25/2026 12:35PM
This incident has been resolved.
INVESTIGATING
about 1 month ago - at 03/23/2026 06:50PM
We discovered issue with sending replies via ZenDesk app, error "Cannot read properties of undefined (reading 'error'), we're currently investigating.
Latest AppFollow outages
Google Play Ratings and Review drop down - 15 days ago
Trustpilot Data Collection Unavailable - 15 days ago
App Store Reply Publishing Issue - 21 days ago
ASO and Keywords data Delay - 22 days ago
AppFollow Outage - about 1 month ago
Never miss outages in third-party dependencies
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
