Outage in AppFollow
Zendesk Integration issue
Resolved MajorIncident Report
Summary AI Generated
AppFollow experienced a major incident with their Zendesk integration that prevented users from sending replies through the Zendesk app, generating "Cannot read properties of undefined (reading 'error')" errors. The issue affected the Zendesk component for 41.8 hours before being resolved on March 25th, 2026.
We discovered issue with sending replies via ZenDesk app, error "Cannot read properties of undefined (reading 'error'), we're currently investigating.
Components affected
AppFollow ZendeskTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
21 days ago - at 03/25/2026 12:35PM
This incident has been resolved.
INVESTIGATING
23 days ago - at 03/23/2026 06:50PM
We discovered issue with sending replies via ZenDesk app, error "Cannot read properties of undefined (reading 'error'), we're currently investigating.
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