Outage in AppRiver

Unable to change Hex settings in the customer portal

Resolved Minor
April 10, 2023 - Started over 1 year ago - Lasted about 15 hours
Official incident page

Need to monitor AppRiver outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including AppRiver, and never miss an outage again.
Start Free Trial

Outage Details

We are currently investigating an issue with Hex settings in the customer portal for a subset of customers. We do apologize for this inconvenience and appreciate your patience as we work towards a resolution. We will post updates to status as we have them.
Components affected
AppRiver Exchange 2013/2016+ (EXG7) AppRiver Customer Portal AppRiver Partner Portal
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 04/10/2023 02:50PM

This incident has been resolved.

INVESTIGATING over 1 year ago - at 04/10/2023 12:11AM

We are currently investigating an issue with Hex settings in the customer portal for a subset of customers. We do apologize for this inconvenience and appreciate your patience as we work towards a resolution. We will post updates to status as we have them.

Latest AppRiver outages

Mail delivery issues - 6 days ago
Mail flow issues - 6 days ago
Some users may be unable to access apps in Microsoft 365 for the web - 12 days ago
Microsoft announced the retirement of Azure AD Graph and to move any apps to Microsoft Graph. - 13 days ago
Users' outbound Exchange Online email messages may be incorrectly flagged as spam - 17 days ago

Start monitoring all your vendors in just 5 minutes

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE