Outage in AppRiver

Customer Portal intermitent log in issues

Resolved Minor
February 26, 2024 - Started over 1 year ago - Lasted 14 days
Official incident page

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Outage Details

We have identified an issue in which our Customer Portal is intermittently having log in failures. We have identified the root cause and are working on resolving this. In the interim, we have monitors in place and are taking proactive measures to alleviate the log in issues as they appear. We apologize for any inconvenience this may currently be causing.
Components affected
AppRiver Customer Portal
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 03/11/2024 03:41PM

This incident has been resolved.

MONITORING over 1 year ago - at 02/26/2024 06:50PM

We have implemented a hot fix and our monitoring has confirmed the issue has stabilized and log ins are processing as expected now. We are actively monitoring for any further issues. We apologize for any inconvenience this may have caused.

IDENTIFIED over 1 year ago - at 02/26/2024 02:14PM

We have identified an issue in which our Customer Portal is intermittently having log in failures. We have identified the root cause and are working on resolving this. In the interim, we have monitors in place and are taking proactive measures to alleviate the log in issues as they appear. We apologize for any inconvenience this may currently be causing.

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