Outage in AppRiver
Customer Portal SMS 2FA codes not sending
Resolved MinorIncident Report
We are currently investigating an issue with our SMS provider for our 2FA codes not being sent externally. We are confirming the issue and working with the vendor for resolution. As a workaround, an admin can reset your 2FA and setup 2FA using a authenticator app. We apologize for any inconvenience this may currently be causing.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 03/26/2024 08:12PM
We have confirmed the issue is fully resolved with our SMS provider.
INVESTIGATING
over 1 year ago - at 03/26/2024 12:43PM
We are currently investigating an issue with our SMS provider for our 2FA codes not being sent externally. We are confirming the issue and working with the vendor for resolution. As a workaround, an admin can reset your 2FA and setup 2FA using a authenticator app. We apologize for any inconvenience this may currently be causing.
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