Outage in AppRiver

Resolved - Admins may be unable to access the Microsoft 365 Admin center (US Tenants Only)

Resolved Minor
May 22, 2024 - Started about 1 year ago - Lasted about 13 hours
Official incident page

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Outage Details

Error Correlation ID: scu#f8839bb6-9c84-41b0-b569-cd4e36fe2a5f Error code: 0 Update from Microsoft that issue is resolved Title: Admins may be unable to access the Microsoft 365 Admin center User impact: Admins may have been unable to access the Microsoft 365 Admin center. More info: When attempting to access the Microsoft 365 Admin center, admins may have received a message informing them that "You can try refreshing the page to solve the problem. You can also wait a few minutes and try again." As this event impacted Admin center access, we also published to our Service Health Status page: https://status.cloud.microsoft/ Final status: After extended monitoring, we confirmed that the issue is resolved for all admins. Scope of impact: Any admin attempting to access the Microsoft 365 Admin center may have been affected. Start time: Wednesday, May 22, 2024, at 10:15 PM UTC End time: Thursday, May 23, 2024, at 2:20 AM UTC Root cause: A configuration issue introduced in a recent update to some infrastructure that supports Microsoft 365 Admin center functionality led to impact. Next steps: - We're assessing our update methodology so we can prevent the introduction of similar future misconfigurations. - We're examining potential detection optimizations that we can implement to more quickly identify and remediate similar issues should they reoccur in the future. A Post-incident report will be published for this event within five business days.
Components affected
AppRiver Office 365
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 05/23/2024 12:04PM

This incident has been resolved.

INVESTIGATING about 1 year ago - at 05/22/2024 11:50PM

Error
Correlation ID:
scu#f8839bb6-9c84-41b0-b569-cd4e36fe2a5f
Error code:
0

Update from Microsoft that issue is resolved


Title: Admins may be unable to access the Microsoft 365 Admin center

User impact: Admins may have been unable to access the Microsoft 365 Admin center.

More info: When attempting to access the Microsoft 365 Admin center, admins may have received a message informing them that "You can try refreshing the page to solve the problem. You can also wait a few minutes and try again."

As this event impacted Admin center access, we also published to our Service Health Status page: https://status.cloud.microsoft/

Final status: After extended monitoring, we confirmed that the issue is resolved for all admins.

Scope of impact: Any admin attempting to access the Microsoft 365 Admin center may have been affected.

Start time: Wednesday, May 22, 2024, at 10:15 PM UTC

End time: Thursday, May 23, 2024, at 2:20 AM UTC

Root cause: A configuration issue introduced in a recent update to some infrastructure that supports Microsoft 365 Admin center functionality led to impact.

Next steps:
- We're assessing our update methodology so we can prevent the introduction of similar future misconfigurations.
- We're examining potential detection optimizations that we can implement to more quickly identify and remediate similar issues should they reoccur in the future.

A Post-incident report will be published for this event within five business days.

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