Outage in AppRiver

ZixProtect False Postives for Filter Macro 26793

Resolved Minor
June 18, 2024 - Started about 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

We have identified an issue with an optional/additional filter that is causing a large number of false positives. We are working on resolving this issue but in the interim, this filter can be disabled under the Additional Filtering section within Zix Central.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 06/18/2024 07:03PM

We have resolved the issue and have confirmed the filter metrics for the tests are falling within our normal metrics. We will continue to monitor the traffic but the underlying issue has been resolved.

IDENTIFIED about 1 year ago - at 06/18/2024 04:04PM

We have identified an issue with an optional/additional filter that is causing a large number of false positives. We are working on resolving this issue but in the interim, this filter can be disabled under the Additional Filtering section within Zix Central.

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