Outage in AppRiver

Users' outbound Exchange Online email messages may be incorrectly flagged as spam

Resolved Major
December 05, 2024 - Started 16 days ago - Lasted 1 day
Official incident page

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Outage Details

Microsoft Service Incident: Updates from Microsoft - User Impact - Users' outbound Exchange Online email messages may have been incorrectly flagged as spam. More info - Impact was specific to senders protected by the default outbound spam policies. Admins may have received copies of the flagged email messages. Scope of Impact - Any user attempting to send outbound Exchange Online email messages was impacted. Root Cause - A recent change to our model for filtering outbound email messages as spam caused impact. Next Steps - A recent change to our model for filtering outbound email messages as spam caused impact. Dec 4, 2024, 5:22 PM CST We've disabled our recent changes to the model for filtering outbound email messages as spam and confirmed through our mail filtering telemetry that the impact is remediated.
Components affected
AppRiver Office 365
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 12/06/2024 08:51PM

This incident has been resolved.

MONITORING 16 days ago - at 12/05/2024 06:28PM

Microsoft Service Incident:

Updates from Microsoft -

User Impact - Users' outbound Exchange Online email messages may have been incorrectly flagged as spam.

More info - Impact was specific to senders protected by the default outbound spam policies.

Admins may have received copies of the flagged email messages.

Scope of Impact - Any user attempting to send outbound Exchange Online email messages was impacted.

Root Cause - A recent change to our model for filtering outbound email messages as spam caused impact.

Next Steps - A recent change to our model for filtering outbound email messages as spam caused impact.

Dec 4, 2024, 5:22 PM CST
We've disabled our recent changes to the model for filtering outbound email messages as spam and confirmed through our mail filtering telemetry that the impact is remediated.

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