Outage in Apptegy
Rooms Badges Reporting Inaccurate Counts
Resolved MinorIncident Report
We are aware of instances where badges in Rooms are not presenting an accurate count of unread messages. Email and Push notifications are still being delivered as expected.
We have confirmed the root cause is related to one of our third party providers and we are working with them to resolve this as quickly as possible.
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 11/13/2025 04:32PM
This issue was resolved at 10:16am CST. Message badges should now be accurately reflecting the count of unread messages within Rooms.
INVESTIGATING
3 months ago - at 11/12/2025 05:41PM
We are aware of instances where badges in Rooms are not presenting an accurate count of unread messages. Email and Push notifications are still being delivered as expected.
We have confirmed the root cause is related to one of our third party providers and we are working with them to resolve this as quickly as possible.
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