Intermittent Login Failures

After monitoring the situation overnight, we have not received any additional reports.

Our team has deployed the necessary changes and the login issue should now be resolved. Users that are still unable to login should refresh their browser. We will continue to monitor systems throughout the weekend.

Our team is continuing to work on deployment in order to fully address this issue. We will follow up with additional information by 3:30 pm CDT.

Our team has identified another change that needs to be deployed in order to fully address this issue. We will follow up with additional information by 2:30 pm CDT.

Our team has completed deploying required changes, the login issue should now be resolved. Users that are still unable to login should attempt to refresh their browser.

We will continue monitor the performance of user login throughout the rest of the day.

Our team has identified the issue affecting user login. We are currently preparing to deploy changes and we will follow up with additional information by 11am CDT.

Users that are unable to login should be able to resolve the issue by clearing their browser cache using the instructions below:

Chrome:
https://support.google.com/accounts/answer/32050

Firefox:
https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox

Edge:
https://support.microsoft.com/en-us/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4

Safari:
https://support.apple.com/guide/safari/manage-cookies-sfri11471/mac

Our team has identified an issue where some users are unable to log in. We are investigating the root cause and will follow up with additional information by 10am CDT.