[Documents] Experiencing Degraded Performance

This incident has been resolved.

As of 4:44 Central Time, functionality should be restored. Teams are monitoring to be sure the platform continues to operate within expected capacity.

Teams are putting all available resources to resolve the issue.

We are continuing to work on a fix for this issue.

Teams are looking at all Thrillshare services that are heavily degraded and are looking at all options to restore all services to full capacity.

We will continue to update as we further work to resolve these issues!

What’s Happening?
We are currently seeing degraded performance in Thrillshare, particularly in Documents. Users may experience slower than normal response times or intermittent failures trying to access documents.

Next Steps:
We will provide another update by 4:25 Central Time or sooner if the situation changes.

✅ Stay Updated: Follow real-time updates at status.apptegy.com.

Thank you for your patience!