Outage in Apptegy

Verizon service outage in North America

Resolved Minor

January 14, 2026 - Started about 1 month ago - Lasted about 22 hours
Official incident page

Incident Report

Verizon is currently experiencing service outages in North America. The following Apptegy services could be impacted: - Alerts (both SMS and Calls) sent to Verizon users may be delayed - Analytics for Alerts sent to Verizon may take longer to populate - Guardians attempting to login via 2FA may not be able to receive codes if their cellular service is provided by Verizon. Other cellular carriers like Xfinity Mobile may be impacted due to their reliance on the Verizon network.

Components affected

Apptegy Third Party Services

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Latest Updates ( sorted recent to last )

RESOLVED 29 days ago - at 01/15/2026 05:17PM

Verizon has confirmed their outage was resolved yesterday, January 14th, at 10:15 PM Eastern Time.

https://www.verizon.com/about/news/update-network-outage

MONITORING about 1 month ago - at 01/14/2026 07:37PM

Verizon is currently experiencing service outages in North America. The following Apptegy services could be impacted:

- Alerts (both SMS and Calls) sent to Verizon users may be delayed
- Analytics for Alerts sent to Verizon may take longer to populate
- Guardians attempting to login via 2FA may not be able to receive codes if their cellular service is provided by Verizon.

Other cellular carriers like Xfinity Mobile may be impacted due to their reliance on the Verizon network.

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