Partial Service Disruption [US1/US2/EU/AU/APJ] (August 26th)

Aprimo is currently investigating a partial service disruption impacting the display of file previews and downloads of assets.

This issue is impacting all regions.

Aprimo teams are actively investigating and will provide another update by 12:30 pm EST. Please check our status page for updates, or subscribe from our web page to get automatic updates.

Aprimo has identified the cause of the issue impacting asset previews and downloads, and is taking mitigation steps.
Customers may continue to experience asset previews fail to load and downloads fail to complete in the meantime.
The issue is impacting all regions.
Our teams are actively working toward resolution and will provide another update by approximately 2 pm EST.

Aprimo has identified an expanded scope for this incident, which now includes attachments in Productivity Management. Mitigation actions are underway to address the partial service disruption affecting file previews and downloads of assets and attachments.

This issue is affecting all regions.

Aprimo teams are actively working toward a resolution and will provide another update by 4:00 p.m. EST. Please check our status page for updates or subscribe to receive automatic notifications.

Aprimo continues to implement mitigation measures for the partial service disruption affecting file previews and downloads of assets and attachments across Digital Asset Management (DAM) and Productivity Management.

This issue is affecting all regions.

Our teams are actively working toward a resolution and will provide another update by 6:00 p.m. EST. Please check our status page for updates or subscribe to receive automatic notifications.

Aprimo has made progress on mitigation efforts and can confirm that customers are beginning to observe a return to expected functionality for files previously affected by this disruption.

This issue is affecting all regions.

Our teams continue to work toward a full resolution and will provide another update by approximately 8:00 p.m. EST. Please check our status page for updates or subscribe to receive automatic notifications.

Aprimo continues to move mitigation efforts forward. As these efforts progress, customers will continue to observe a return to expected functionality for files previously affected by this disruption.

This issue is affecting all regions.

Our teams remain actively engaged and working toward a full resolution. We will provide another update by 9:00 p.m. EST. Please check our status page for updates or subscribe to receive automatic notifications.

Aprimo continues to move mitigation efforts forward. As these efforts progress, customers will continue to observe a return to expected functionality for files previously affected by this disruption.

This issue is affecting all regions.

Our teams remain actively engaged and working toward a full resolution. We will provide another update by 11:00 p.m. EST. Please check our status page for updates or subscribe to receive automatic notifications.

Aprimo continues to move mitigation efforts forward. As these efforts progress, customers will continue to observe a return to expected functionality for files previously affected by this disruption.

At this time, this issue continues to affect select customer tenants across EU and US regions.

Our teams remain actively engaged and working toward a full resolution and will provide an update within the next 4 hours. Please check our status page for updates or subscribe to receive automatic notifications.