Outage in Aptem
Some customers unable to retrieve Microsoft Teams meeting transcripts
Resolved MinorIncident Report
Summary AI Generated
Some customers were unable to retrieve Microsoft Teams meeting transcripts within Aptem's Communications Connector following a change by Microsoft to tenant-level admin controls for transcript access. The issue lasted approximately 164 hours and required affected customers' Microsoft 365 administrators to update a setting in their Teams admin centre to restore functionality. The incident was resolved once customers were notified and the necessary configuration changes were applied.
We're aware that some customers are unable to retrieve Microsoft Teams meeting transcripts within Aptem. This follows a recent change by Microsoft to tenant-level admin controls for transcript access. Affected customers' Microsoft 365 administrators can resolve this by updating a setting in their Teams admin centre; full guidance is available https://support.aptem.co.uk/hc/en-gb/articles/37763090942482-Enabling-Microsoft-Graph-access-to-Teams-meeting-transcripts on our Help Centre.
Once this change has been made, the service will return to normal.
Components affected
Aptem Communications Connector - Microsoft TeamsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
17 days ago - at 08/10/2026 08:59AM
Customers have been notified and the incident is now resolved.
IDENTIFIED
24 days ago - at 08/03/2026 12:46PM
We're aware that some customers are unable to retrieve Microsoft Teams meeting transcripts within Aptem. This follows a recent change by Microsoft to tenant-level admin controls for transcript access. Affected customers' Microsoft 365 administrators can resolve this by updating a setting in their Teams admin centre; full guidance is available https://support.aptem.co.uk/hc/en-gb/articles/37763090942482-Enabling-Microsoft-Graph-access-to-Teams-meeting-transcripts on our Help Centre.
Once this change has been made, the service will return to normal.
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