Outage in Aptem
Issue retrieving PLR data
Resolved MinorIncident Report
Summary AI Generated
A minor incident lasting 52 minutes affected Aptem Apprentice, preventing users from retrieving PLR data from the LRS service. The root cause was identified and a fix was deployed to most affected customers, requiring a brief period of downtime. Any remaining affected customers were scheduled for automatic resolution at 1am on 15th August.
We are currently investigating an issue retrieving PLR data from the LRS service.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 08/14/2026 05:15PM
We have verified a fix for the issue and applied it to the majority of customers that have reported the issue.
The fix does require a short period of downtime, so for remaining customers the issue will be automatically resolved at 1am (15th August)
IDENTIFIED
12 days ago - at 08/14/2026 04:49PM
We have identified the cause of the issue and are working to resolve it
INVESTIGATING
12 days ago - at 08/14/2026 04:24PM
We are currently investigating an issue retrieving PLR data from the LRS service.
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