Outage in Arcustech

US West - Storage System issues on a single Nano Plan physical server

Resolved Major
February 01, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

Staff have already identified the underlying issue, there was a loss of the ZFS file system likely caused by a failure of the NVMe controller on the system. We are working on restoring each impacted client from the most recently available full system snapshot for each client. If you have any questions at all, please reach out to our Support Team at help@arcustech.com
Components affected
Arcustech v.2 Platform - VPS Infrastructure - US West
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Latest Updates ( sorted recent to last )
IDENTIFIED over 1 year ago - at 02/01/2024 06:01PM

Restoration work is 75% complete. 100% completion should be done within the next 15-20 minutes.

IDENTIFIED over 1 year ago - at 02/01/2024 05:24PM

Staff have already identified the underlying issue, there was a loss of the ZFS file system likely caused by a failure of the NVMe controller on the system. We are working on restoring each impacted client from the most recently available full system snapshot for each client. If you have any questions at all, please reach out to our Support Team at help@arcustech.com

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