Outage in Ardoq

Issue Loading Organizations Without Custom Domains

Resolved Major

December 03, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing an issue where organizations without a custom domain are failing to load. Users may encounter the following error message: "We are sorry about the inconvenience and have been notified. If the error persists, please contact support." Our team is actively investigating the issue and working to resolve it as quickly as possible. We apologize for the inconvenience caused.

Components affected

Ardoq Application EU

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 12/03/2024 08:23AM

This incident has been resolved.

INVESTIGATING over 1 year ago - at 12/03/2024 07:36AM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 12/03/2024 07:36AM

We are currently experiencing an issue where organizations without a custom domain are failing to load. Users may encounter the following error message:

"We are sorry about the inconvenience and have been notified. If the error persists, please contact support."

Our team is actively investigating the issue and working to resolve it as quickly as possible. We apologize for the inconvenience caused.

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