Outage in Ardoq

Issues with Running Gremlin Queries

Resolved Minor
December 09, 2024 - Started about 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently experiencing an issue affecting Gremlin queries, which is causing delays or errors. Error: : "Connecting to GRR WebSocket took too long, aborting. Is GRR having troubles?" This is related to a recent update to the graph system. Our team is working to resolve the problem by rolling back the changes. We apologize for the inconvenience and will provide updates as soon as the issue is resolved.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 12/09/2024 04:30PM

This incident has been resolved.

INVESTIGATING about 2 months ago - at 12/09/2024 01:56PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 12/09/2024 01:55PM

We are currently experiencing an issue affecting Gremlin queries, which is causing delays or errors.

Error: : "Connecting to GRR WebSocket took too long, aborting. Is GRR having troubles?"

This is related to a recent update to the graph system. Our team is working to resolve the problem by rolling back the changes. We apologize for the inconvenience and will provide updates as soon as the issue is resolved.

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