Outage in Ardoq

Block Diagram Viewpoint Performance Issue

Resolved Minor
July 04, 2025 - Started about 2 months ago - Lasted 18 minutes
Official incident page

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Outage Details

We're currently investigating an issue where users are encountering unresponsiveness when attempting to view block diagram viewpoints, particularly those utilizing grouping features. Our team is actively investigating the issue and working towards a resolution. Workaround: If you are experiencing this issue, please avoid adding groupings to the block diagrams.
Components affected
Ardoq Application EU Ardoq Application US Ardoq Application UAE Ardoq Application AU
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 07/04/2025 02:29PM

This incident has been resolved.

MONITORING about 2 months ago - at 07/04/2025 02:27PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 07/04/2025 02:15PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 months ago - at 07/04/2025 02:15PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 07/04/2025 02:14PM

We're currently investigating an issue where users are encountering unresponsiveness when attempting to view block diagram viewpoints, particularly those utilizing grouping features. Our team is actively investigating the issue and working towards a resolution.

Workaround: If you are experiencing this issue, please avoid adding groupings to the block diagrams.

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