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Outage in Artera

Referral Triggers failing to send messages

Resolved Minor
May 12, 2025 - Started 12 months ago - Lasted 1 day
Official incident page

Incident Report

Artera is currently investigating reports of an issue with Referral Trigger Messages not sending. While we do not have an ETA for a resolution, we are actively investigating and will provide updates here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 05/14/2025 04:41AM

Artera is no longer experiencing issues with Referral Triggers, Triggers were sent but do not show in patient channels. This incident is resolved.

We thank you for your patience and understanding.

If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.

MONITORING 12 months ago - at 05/12/2025 09:12PM

Artera is observing Referral Triggers are sending as expected. We will continue to carefully monitor the service to ensure a full recovery for all users, and we will provide more information as we investigate the root cause.

We thank you for your patience as we work through this issue.

If you have any questions or related issues to report, please reach out to our support team via support.artera.io.

INVESTIGATING 12 months ago - at 05/12/2025 07:33PM

Artera is currently investigating reports of an issue with Referral Trigger Messages not sending.

While we do not have an ETA for a resolution, we are actively investigating and will provide updates here.

We thank you for your patience as we continue to look into this issue.

If you have any other related issues to report, please reach out to our support team via support.artera.io.

INVESTIGATING 12 months ago - at 05/12/2025 07:28PM

Artera is currently investigating reports of an issue with Referral Trigger Messages not sending.

While we do not have an ETA for a resolution, we are actively investigating and will provide updates here.

We thank you for your patience as we continue to look into this issue.

If you have any other related issues to report, please reach out to our support team via support.artera.io.

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