Outage in Articulate

Trial Account Submission Issue

Resolved Minor
September 04, 2024 - Started 4 months ago - Lasted about 5 hours
Official incident page

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Outage Details

Hi, all! Users attempting to sign up for a trial account are receiving message stating, "Thanks for contacting us! We will get in touch with you shortly," instead of being granted immediate access to the trial. We're sorry for the interruption, and we'll let you know as soon as this is fixed!
Components affected
Articulate ID Articulate E-Learning Heroes Articulate .com
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 09/04/2024 07:36PM

This issue is now resolved, and you should be able to create a trial. If you run into any trouble, please contact our Support team at articulatecase.com. Thank you!

MONITORING 4 months ago - at 09/04/2024 06:11PM

Trials are now successfully being created through the trial form, and we are monitoring the issue. We'll let you know as soon as it is fully resolved!

INVESTIGATING 4 months ago - at 09/04/2024 03:06PM

Hi, all! Users attempting to sign up for a trial account are receiving message stating, "Thanks for contacting us! We will get in touch with you shortly," instead of being granted immediate access to the trial.

We're sorry for the interruption, and we'll let you know as soon as this is fixed!

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