Outage in Articulate

Articulate 360: Errors when using Articulate 360 Services

Resolved Major
September 26, 2024 - Started 3 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We're investigating an issue where several Articulate 360 services are down, including managing your subscription, using the apps, and accessing www.articulate.com. Users will see errors with logging in and authoring. E-Learning Heroes is accessible without logging in. We'll keep you posted on our progress, and we're so sorry for the trouble!
Components affected
Articulate Rise 360 Articulate Review 360 Articulate Content Library 360 Articulate 360 Training Articulate 360 Desktop App Updates Articulate Storyline 360 Text to Speech Articulate Team Slides Articulate Account Management Articulate Content Library Images 360 Articulate ID Articulate E-Learning Heroes Articulate .com
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/26/2024 07:49PM

This incident has been resolved.

MONITORING 3 months ago - at 09/26/2024 05:10PM

All of the Articulate 360 services, www.articulate.com, and E-Learning Heroes are operational! We'll continue to monitor performance.

IDENTIFIED 3 months ago - at 09/26/2024 05:06PM

Good news! Most of our services are recovering and operational. Review 360 is still showing some errors. We'll continue to monitor the performance.

IDENTIFIED 3 months ago - at 09/26/2024 04:24PM

We've identified the cause of the issue. Our services are impacted by a Amazon Web Services outage affecting their customers. We'll keep you up to date!

INVESTIGATING 3 months ago - at 09/26/2024 03:56PM

We're investigating an issue where several Articulate 360 services are down, including managing your subscription, using the apps, and accessing www.articulate.com. Users will see errors with logging in and authoring. E-Learning Heroes is accessible without logging in. We'll keep you posted on our progress, and we're so sorry for the trouble!

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