Outage in Articulate

Articulate ID: Users can’t log in across multiple services

Resolved Minor
December 03, 2025 - Started 4 days ago - Lasted about 3 hours
Official incident page

Incident Report

We’re currently investigating a login issue that’s preventing users from accessing Articulate services, including Rise 360, Storyline 360, and id.articulate.com. This also affects admins trying to manage SSO settings. We’ll share more updates here as soon as we know more. Thanks for your patience while we dig into this.
Components affected
Articulate ID Articulate Rise 360 Articulate Review 360 Articulate Account Management

Need to monitor Articulate outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 12/03/2025 04:42PM

This incident has been resolved. Access to Articulate services is stable and fully restored.
Thanks again for your patience!

MONITORING 4 days ago - at 12/03/2025 04:11PM

We’ve implemented a fix for the login issue that impacted access to Articulate services, including Rise 360, Storyline 360, id.articulate.com, E-Learning Heroes Community, and our e-commerce site.
All systems are currently operational, and we’re closely monitoring performance to ensure stability.
Thank you for your patience!

MONITORING 4 days ago - at 12/03/2025 03:35PM

We’ve implemented a fix for the login issue that impacted access to Articulate services, including Rise 360, Storyline 360, id.articulate.com, E-Learning Heroes Community, and our e-commerce site.
All systems are currently operational, and we’re closely monitoring performance to ensure stability.
Thank you for your patience!

MONITORING 4 days ago - at 12/03/2025 03:05PM

We’ve implemented a fix for the login issue that impacted access to Articulate services, including Rise 360, Storyline 360, id.articulate.com, E-Learning Heroes Community, and our e-commerce site.
All systems are currently operational, and we’re closely monitoring performance to ensure stability.
Thank you for your patience!

MONITORING 4 days ago - at 12/03/2025 03:05PM

We’ve implemented a fix for the login issue that impacted access to Articulate services, including Rise 360, Storyline 360, id.articulate.com, E-Learning Heroes Community, and our e-commerce site.
All systems are currently operational, and we’re closely monitoring performance to ensure stability.
Thank you for your patience!

INVESTIGATING 4 days ago - at 12/03/2025 02:54PM

We’re currently investigating a login issue that’s preventing users from accessing Articulate services due to an outage with our third party provider. This includes the E-Learning Heroes Community, signing up for an Articulate 360 trial, Rise 360, Storyline 360, id.articulate.com, and our e-commerce site. Purchases cannot be completed and admins cannot manage SSO settings.
We’ll share more updates here as soon as we know more.
Thanks for your patience while we dig into this.

INVESTIGATING 4 days ago - at 12/03/2025 02:41PM

We’re currently investigating a login issue that’s preventing users from accessing Articulate services due to an outage with our third party provider. This includes the E-Learning Heroes Community, signing up for an Articulate 360 trial, Rise 360, Storyline 360, id.articulate.com, and our e-commerce site. Purchases cannot be completed and admins cannot manage SSO settings.
We’ll share more updates here as soon as we know more.
Thanks for your patience while we dig into this.

INVESTIGATING 4 days ago - at 12/03/2025 02:12PM

We’re currently investigating a login issue that’s preventing users from accessing Articulate services due to an outage with our third party provider. This includes the E-Learning Heroes Community, signing up for an Articulate 360 trial, Rise 360, Storyline 360, id.articulate.com, and our e-commerce site. Purchases cannot be completed and admins cannot manage SSO settings.
We’ll share more updates here as soon as we know more.
Thanks for your patience while we dig into this.

INVESTIGATING 4 days ago - at 12/03/2025 02:06PM

We’re currently investigating a login issue that’s preventing users from accessing Articulate services due to an outage with our third party provider. This includes the E-Learning Heroes Community, signing up for an Articulate 360 trial, Rise 360, Storyline 360, id.articulate.com, and our e-commerce site. Purchases cannot be completed and admins cannot manage SSO settings.
We’ll share more updates here as soon as we know more.
Thanks for your patience while we dig into this.

INVESTIGATING 4 days ago - at 12/03/2025 01:37PM

We’re currently investigating a login issue that’s preventing users from accessing Articulate services, including Rise 360, Storyline 360, and id.articulate.com. This also affects admins trying to manage SSO settings.
We’ll share more updates here as soon as we know more.
Thanks for your patience while we dig into this.

source IsDown Articulate service login issues Reports started 22 minutes before official outage was reported

Users report inability to log into Articulate services, experiencing outages and continuous loading. Issues noted across different time points without resolution.

Latest Articulate outages

Reach 360: Users Unable To Log In - 17 days ago
Articulate Localization: Certain Google Languages are Failing to Translate - 18 days ago
Rise 360: Authors can’t publish courses to LMS, Web, PDF, or Review 360 - 23 days ago
Articulate ID: Users can’t log in or create Articulate 360 Trials - 25 days ago
Reach 360: Intermittent access - about 1 month ago

Status Aggregator for All Your Third-Party Services

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4600 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook