Outage in Articulate

Articulate 360 Desktop App: Creators can’t sign in

Resolved Major

April 21, 2026 - Started 1 day ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

Articulate 360 Desktop App experienced a major sign-in issue lasting 2 hours where creators couldn't log in or got stuck during authentication, preventing them from launching and updating apps. Users reported subscription validation errors when trying to access Storyline and other desktop applications, even though their online services like Rise remained accessible. The issue was identified, fixed, and resolved after monitoring confirmed the solution was working.

We’re seeing an issue where Creators can’t sign in to the Articulate 360 desktop app. You may see sign-in failures or get stuck during login. This impacts launching and updating apps from the desktop app. Our team is investigating now. We’ll share updates as we learn more.

Components affected

Articulate 360 Desktop App Updates Articulate ID

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 04/21/2026 08:26PM

This incident has been resolved.

MONITORING 1 day ago - at 04/21/2026 07:22PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 1 day ago - at 04/21/2026 07:00PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 1 day ago - at 04/21/2026 06:31PM

We’re seeing an issue where Creators can’t sign in to the Articulate 360 desktop app.

You may see sign-in failures or get stuck during login. This impacts launching and updating apps from the desktop app.

Our team is investigating now. We’ll share updates as we learn more.

source IsDown Users report possible problems with Articulate Reports started 5 minutes before official outage was reported

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