Outage in Articulate
Articulate 360: Errors affecting checkout and billing workflows
Resolved MajorIncident Report
Summary AI Generated
Articulate 360 experienced a major incident affecting billing workflows on articulate.com, preventing users from checking out, generating quotes, viewing pricing, and confirming purchase eligibility. The issue was identified as being related to a third-party service affecting login infrastructure and caused intermittent errors for customers attempting these functions. The incident was resolved after 2.3 hours, restoring normal functionality to all affected billing and account management workflows.
We’re investigating an issue affecting several billing-related workflows on articulate.com. Experiencing errors when checking out, generating quotes, pricing, or confirming purchase eligibility.
Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.
We’ll share another update as soon as we have more information. For additional help, please contact support@articulate.com.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 05/22/2026 03:00AM
This incident has been resolved.
Customers can now successfully check out, generate quotes, view pricing, and confirm purchase eligibility on articulate.com
IDENTIFIED
3 days ago - at 05/22/2026 01:46AM
We’ve identified that this issue is related to a third-party service affecting login infrastructure. Customers may continue to experience intermittent errors when checking out, generating quotes, viewing pricing, or confirming purchase eligibility.
If you encounter an error, please try again later while remediation work continues. We’ll continue monitoring the situation and share updates as we learn more.
INVESTIGATING
3 days ago - at 05/22/2026 12:46AM
We’re investigating an issue affecting several billing-related workflows on articulate.com. Experiencing errors when checking out, generating quotes, pricing, or confirming purchase eligibility.
Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.
We’ll share another update as soon as we have more information. For additional help, please contact support@articulate.com.
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