Outage in Articulate
AI Assistant: Image generation not working in Rise 360 and Storyline 360
Resolved MajorIncident Report
Summary AI Generated
AI image generation in Rise 360 and Storyline 360 became stuck in a loading state for 6.6 hours, with AI course draft generation in Rise 360 also affected. The issue was caused by latency with the Gemini API. The incident was resolved after the API latency issues were fixed, and Articulate continued monitoring to ensure normal functionality.
We're aware that AI image generation is currently stuck on a loading state in Rise 360 and Storyline 360. Our team is actively investigating the cause and will share an update as soon as we have more information.
If you need immediate help, please reach out to us at support@articulate.com.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 06/03/2026 05:31PM
This incident has been resolved. All systems are currently operational.
MONITORING
1 day ago - at 06/03/2026 01:02PM
We've identified an issue affecting AI course draft generation in Rise 360 and AI image generation in Rise 360 and Storyline 360, where requests may become stuck on a loading state.
The issue was caused by latency with the Gemini API, which has now been resolved. We're continuing to monitor the situation to ensure these features are working as expected.
If you continue to experience issues, please reach out to us at support@articulate.com.
INVESTIGATING
1 day ago - at 06/03/2026 11:36AM
We're aware that AI image generation is currently stuck on a loading state in Rise 360 and Storyline 360. AI course draft generation in Rise 360 is also affected. Our team is actively investigating the cause and will share an update as soon as we have more information.
If you need immediate help, please reach out to us at support@articulate.com.
INVESTIGATING
1 day ago - at 06/03/2026 11:00AM
We're aware that AI image generation is currently stuck on a loading state in Rise 360 and Storyline 360. Our team is actively investigating the cause and will share an update as soon as we have more information.
If you need immediate help, please reach out to us at support@articulate.com.
Latest Articulate outages
AI Assistant: Image generation not working - about 11 hours ago
Articulate 360 AI: Quiz generation is unavailable - 3 days ago
Rise 360 Manage Blocks Unavailable - 3 days ago
Storyline 360: Cloud Backups are failing - 7 days ago
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