Outage in Articulate
Rise 360: PDF Exports Are Failing
Resolved MinorIncident Report
Summary AI Generated
PDF exports in Rise 360 were unavailable for approximately 4.8 hours on July 27, 2026, preventing users from exporting courses as PDFs. Articulate identified and deployed a fix, restoring export functionality after roughly two hours of investigation. The incident was fully resolved following a monitoring period to confirm stability.
We're investigating an issue affecting PDF exports in Rise 360.
Customers may be unable to export courses as PDFs. We're actively investigating the cause and will share another update as soon as we have more information.
We understand this impacts your work and appreciate your patience while we investigate.
Components affected
Articulate Rise 360Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 07/27/2026 07:39PM
This incident has been resolved.
MONITORING
3 days ago - at 07/27/2026 06:48PM
We are continuing to monitor for any further issues.
MONITORING
3 days ago - at 07/27/2026 05:52PM
We are continuing to monitor for any further issues.
MONITORING
3 days ago - at 07/27/2026 04:52PM
We've implemented a fix for the issue affecting PDF exports in Rise 360.
Customers should now be able to export courses as PDFs again. We're continuing to monitor performance to ensure the fix is working as expected.
Thank you for your patience while we worked to resolve this issue.
INVESTIGATING
3 days ago - at 07/27/2026 03:53PM
We are continuing to investigate this issue.
INVESTIGATING
3 days ago - at 07/27/2026 02:54PM
We're investigating an issue affecting PDF exports in Rise 360.
Customers may be unable to export courses as PDFs. We're actively investigating the cause and will share another update as soon as we have more information.
We understand this impacts your work and appreciate your patience while we investigate.
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