Outage in Asana
Errors loading Asana
Resolved MinorIncident Report
Summary AI Generated
Some users, particularly on the East Coast of the US around New York, experienced intermittent errors and were unable to load the Asana app for 3.6 hours. The issue was identified as being related to HTTP3 protocol and was resolved by disabling HTTP3 for the affected CloudFront distribution, requiring users to perform a hard refresh to restore access.
We have received reports that some users are unable to load Asana, especially in and around New York/the East Coast of the US, and have observed intermittent errors. We are investigating this, and will provide an update within an hour.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 03/26/2026 06:34PM
This incident has been resolved.
MONITORING
1 day ago - at 03/26/2026 03:50PM
We believe that this was related to http3, and have disabled http3 for the affected CloudFront distribution. We believe Asana should now load after a hard refresh.
INVESTIGATING
1 day ago - at 03/26/2026 03:03PM
We have received reports that some users are unable to load Asana, especially in and around New York/the East Coast of the US, and have observed intermittent errors. We are investigating this, and will provide an update within an hour.
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