Asana experienced a major incident lasting approximately 2 hours, causing slow performance and application errors across its API, app, and mobile platforms. The team reverted recent changes and applied configuration fixes to restore service. User-facing symptoms fully recovered by 17:18 UTC, with monitoring continuing and a retrospective planned.
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User-facing symptoms have recovered. We'll continue to monitor, and will prioritize a retrospective to understand and prevent similar incidents in the future.
We've applied a fix are seeing signs of recovery.
We have made configuration changes and see partial recovery, but we continue to see some elevated errors.
We are continuing to investigate the issue; we have reverted recent changes, and are working to identify the source of the errors.
We are investigating alerts for slow performance and application errors.
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