Ashby Outage History

Ashby experienced issues with their AI Notetaker service due to problems with an upstream provider, preventing the Meeting Bot from properly attending meetings. The incident lasted 7.1 hours, during which the upstream provider issues were resolved and affected AI Notetaker instances were investigated and restored. The service has been fully resolved and returned to normal operation.

Ashby experienced a major service outage lasting 2.6 hours that affected all core components including the main application, APIs, integrations (Google, Office 365, Zoom), recruiting features, scheduling, and mobile access. The application recovered first, followed by AI features which required additional time to process accumulated work backlogs. The incident was fully resolved with all systems returning to normal operation.

Ashby's Job Post API experienced intermittent elevated error rates for 2.3 hours, affecting job board functionality. The engineering team identified and deployed a fix, then monitored performance to ensure stability. The incident was fully resolved after confirming normal API operation.

Ashby experienced an issue where external and agency recruiters were unable to add notes to candidate profiles, affecting the recruiting functionality. The problem impacted recruiting operations for 1.7 hours before being resolved with a deployed fix. The incident was identified, fixed, and monitored until full resolution was confirmed.

Ashby's recruiting platform experienced issues with editing hiring teams for 53 minutes. The problem affected the recruiting functionality, preventing users from making changes to their hiring team configurations. The issue was identified, a fix was implemented, and the incident was resolved after monitoring confirmed the solution was working properly.

Ashby's Application Review feature experienced an issue where some columns were not displaying properly, affecting the Recruiting component. The problem was resolved after 41 minutes with a fix implementation and monitoring to ensure stability.

Ashby experienced an issue causing some resumes to upload slowly, affecting the Recruiting component for 1.5 hours. The problem was identified and a fix was implemented to restore normal upload speeds, with existing uploads completing within an hour of the resolution.

Ashby's AI Notetaker service experienced a major outage where the Meeting Bot failed to join scheduled interviews due to an upstream provider issue. The incident affected users' ability to automatically record and transcribe interview sessions for 3.2 hours. The service was fully restored and the incident was resolved.

A bug in Ashby's latest Chrome extension update interfered with Google authentication, preventing some users from logging into the recruiting platform. Users could work around the issue by temporarily disabling the extension to log in, then re-enabling it afterward. The incident was resolved when a patched version of the extension was submitted for review and released.

Ashby's AI Notetaker service experienced delays in generating meeting transcripts for 46 minutes. The issue was identified and a fix was implemented while monitoring the results. The incident was fully resolved after the fix proved successful.