Outage in AskCody

Degraded Performance - Management Portal and add-in access

Resolved Minor
June 19, 2024 - Started 6 months ago - Lasted about 5 hours
Official incident page

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Outage Details

Affected Users: Add-in users and Management Portal users Region: All customers We are currently experiencing issues access to the AskCody Management Portal and add-ins in Outlook. We are investigating the cause and impact. Users may experience this issue as unable to login or use the add-in and we suggest refreshing a few times while this is ongoing The next update will be provided as soon as we know more. Degraded Performance Definition: The affected component is working but is slow or otherwise impacted in a minor way. Does not affect downtime.
Components affected
AskCody Outlook Add-in AskCody Outlook Add-in AskCody Room Management Portal AskCody Meeting Services Portal AskCody Workplace Central AskCody Workplace Central AskCody Outlook Add-in AskCody Room Management Portal AskCody Outlook Add-in AskCody Visitor Management Portal AskCody Outlook Add-in AskCody Outlook Add-in AskCody Meeting Services Portal AskCody Visitor Management Portal
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 06/19/2024 12:58PM

Affected Users: Add-in users and Management Portal users
Region: All customers

This issue has been resolved, and the incident will now be closed.

INVESTIGATING 6 months ago - at 06/19/2024 08:20AM

Affected Users: Add-in users and Management Portal users
Region: All customers

We are currently experiencing issues access to the AskCody Management Portal and add-ins in Outlook. We are investigating the cause and impact.
Users may experience this issue as unable to login or use the add-in and we suggest refreshing a few times while this is ongoing


The next update will be provided as soon as we know more.

Degraded Performance Definition: The affected component is working but is slow or otherwise impacted in a minor way. Does not affect downtime.

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