[Europe] Degraded performance - Management portal, Add-ins, check-in kiosks

Affected Users: [Add-in Users, Management Portal Users]
Region: Europe

After monitoring the implemented solution, the issue related to the slowness/timeouts and the degraded performance has been resolved, and the incident will now be closed.

The identified faulty endpoint has been isolated and the platform is operational again.

We have identified and isolated the issue affecting the platform, and it should now be operating normally.

While the platform is accessible normally again, some users may continue to experience slower loading times. In these cases, refreshing the page or add-in will help.

We are continuing to monitor performance closely and will provide further updates if needed.

We are still working to fully resolve this issue. In the meantime, we are taking steps to mitigate the impact and ensure you can continue using the platform without errors.

A small fix will soon be deployed to improve access. While this may result in slower loading times, it should prevent timeouts.

Please note that users may still experience delays. Refreshing the page or add-in often helps temporarily.

We are committed to restoring normal performance as quickly as possible and will share another update as soon as we have more information.

We are still working to fully resolve this issue. In the meantime, we are taking steps to mitigate the impact and ensure you can continue using the platform without errors.

A small fix will soon be deployed to improve access. While this may result in slower loading times, it should prevent timeouts.

Please note that users may still experience delays. Refreshing the page or add-in often helps temporarily.

We are committed to restoring normal performance as quickly as possible and will share another update as soon as we have more information.

We are unfortunately still not able to resolve this issue and while we work towards a solution, we are also trying to help mitigate the situation while we solve it by making the platform available to you without errors. We hope to install a small fix that should help provide access but with slow loading times (no timeouts) soon.

Users may still experience long loading times. In many cases, refreshing the page or add-in can help temporarily.
We are working to restore normal performance as soon as possible and will provide the next update once we have more information.

The issue persists, and we are continuing to investigate possible causes.
Users may still experience long loading times and timeouts. In many cases, refreshing the page or add-in can help temporarily.
We are working to restore normal performance as soon as possible and will provide the next update once we have more information.

We can see that the issue persists and we are working on a solution. You will as a user continue to experience long loading times and timeouts. It will, in most cases help if you refresh the page/add-in.

The next update will be provided as soon as we know more.

Affected Users: [Add-in Users, Management Portal Users,.]
Region: [Europe]

The platform currently appears to be fully operational again and we are monitoring if this continues to be the case. You should not experience timeouts and loading errors currently.

Affected Users: [Add-in Users, Management Portal Users,.]
Region: [Europe]

We are aware that access to platform disappeared entirely and expect it to be back shortly.

Affected Users: [Add-in Users, Management Portal Users,.]
Region: [Europe]

We are still trying to solve this. You will as a user continue to experience long loading times and timeouts. It will, in most cases help if you refresh the page/add-in.
We are in dialogue with Microsoft and will continue to work on the issue until it has been resolved.

Affected Users: [Add-in Users, Management Portal Users,.]
Region: [Europe]

We can see that the issue persists and we are working on a solution. You will as a user continue to experience long loading times and timeouts. It will, in most cases help if you refresh the page/add-in.
We have a support case going with Microsoft to try and resolve this and will continue to work on the issue until it has been resolved.

The next update will be provided as soon as we know more.

Affected Users: [Add-in Users, Management Portal Users,.]
Region: [Europe]

We can see that the issue persists and we are working on a solution. You will as a user continue to experience long loading times and timeouts. It will, in most cases help if you refresh the page/add-in.

The next update will be provided as soon as we know more.

Affected Users: [Add-in Users, Management Portal Users]
Region: [Europe]

We have identified and fixed the issue and we are actively monitoring the platform.

We are continuing to investigate this issue.

Affected Users: [Add-in Users, Management Portal Users,.]
Region: [Europe]

We are currently experiencing a partial outage in the management portal and Outlook Add-ins and are investigating the issue.
Users may experience this issue as timeouts and slow response times.

As a temporary workaround, users can retry their requests after a few seconds.

The next update will be provided as soon as possible.