Outage in AskCody
[Global]: Partial Outage - AskCody Central and Maps not working
Resolved Major
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Outage Details
Affected Users: All users in Central and Maps
Region: All Customers
We have an outage and have immediately identified the cause of the major outage in AskCody Bookings, Central and Maps. We are working on implementing a solution.
Users may experience this issue as errors stating they do not have access to one of these three modules.
The next update will be provided at latest 11 am UTC+1.
Major Outage Definition: A component is unavailable for all users. Affects the up-time calculation 100%.
Components affected
AskCody Workplace Central AskCody Outlook Add-in AskCody Workplace Central AskCody Room Management Portal AskCody Outlook Add-in AskCody Room Management PortalLatest Updates ( sorted recent to last )
RESOLVED
about 5 hours ago - at 09/15/2025 09:42AM
After monitoring the implemented solution, the major outage has been resolved and is now operational once again.
MONITORING
about 6 hours ago - at 09/15/2025 08:03AM
Affected Users: Central, Maps
Region: Europe
We have implemented a solution to the major outages in Central and Maps.
We are currently monitoring the status.
IDENTIFIED
about 7 hours ago - at 09/15/2025 07:34AM
We misinformed in that the Bookings Add-in is fully operational and not impacted.
We are still working towards a solution to solve the outage on Central and Maps, where you as a user will experience the outage in the form of denied access.
IDENTIFIED
about 7 hours ago - at 09/15/2025 06:50AM
Affected Users: All users in Central and Maps
Region: All Customers
We have an outage and have immediately identified the cause of the major outage in AskCody Bookings, Central and Maps. We are working on implementing a solution.
Users may experience this issue as errors stating they do not have access to one of these three modules.
The next update will be provided at latest 11 am UTC+1.
Major Outage Definition: A component is unavailable for all users. Affects the up-time calculation 100%.
Latest AskCody outages
[Europe] Degraded performance - Management portal, Add-ins, check-in kiosks - about 1 month ago
[Global]: Major Outage - All AskCody components - 6 months ago
EU Degraded Performance - Cost Centers - 6 months ago
[US] Partial outage - Management portal and Central - 8 months ago
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