Outage in AskCody

[Global]: Partial Outage - AskCody Central and Maps not working

Resolved Major
September 14, 2025 - Started 2 months ago - Lasted about 3 hours
Official incident page

Incident Report

Affected Users: All users in Central and Maps Region: All Customers We have an outage and have immediately identified the cause of the major outage in AskCody Bookings, Central and Maps. We are working on implementing a solution. Users may experience this issue as errors stating they do not have access to one of these three modules. The next update will be provided at latest 11 am UTC+1. Major Outage Definition: A component is unavailable for all users. Affects the up-time calculation 100%.

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 09/15/2025 09:42AM

After monitoring the implemented solution, the major outage has been resolved and is now operational once again.

MONITORING 2 months ago - at 09/15/2025 08:03AM

Affected Users: Central, Maps
Region: Europe

We have implemented a solution to the major outages in Central and Maps.
We are currently monitoring the status.

IDENTIFIED 2 months ago - at 09/15/2025 07:34AM

We misinformed in that the Bookings Add-in is fully operational and not impacted.

We are still working towards a solution to solve the outage on Central and Maps, where you as a user will experience the outage in the form of denied access.

IDENTIFIED 2 months ago - at 09/15/2025 06:50AM

Affected Users: All users in Central and Maps
Region: All Customers

We have an outage and have immediately identified the cause of the major outage in AskCody Bookings, Central and Maps. We are working on implementing a solution.
Users may experience this issue as errors stating they do not have access to one of these three modules.

The next update will be provided at latest 11 am UTC+1.

Major Outage Definition: A component is unavailable for all users. Affects the up-time calculation 100%.

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