Outage in AspirEDU
Application Errors
Resolved MajorIncident Report
Our hosting provider Heroku is experiencing an outage. Clients who are on au.aspiredu.com may not be able to access Dropout Detective/Grade Guardian, Instructor Insight or Retention Radar. At this time, all other clients should be able to access their products, but the daily update of data, along with any reports and API uploads will be delayed. There is no ETA for resolution currently.
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Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 06/11/2025 12:05PM
Our hosting provider, Heroku resolved the underlying incident around 05:45:45 UTC. All daily updates of data completed yesterday and all daily updates completed successfully today.
MONITORING
8 months ago - at 06/11/2025 02:46AM
Nearly all data updates have completed. Our hosting provider Heroku continues to work on fixing the underlying issue and has indicated this may not be entirely resolved. While we've seen a restoration of functionality, we're waiting on them to declare the issue as resolved.
MONITORING
8 months ago - at 06/11/2025 12:51AM
Our hosting provider Heroku has resolved the underlying problem. All products are now available, however some daily updates have not completed yet. They are all processing and should be completed in the next few hours.
INVESTIGATING
8 months ago - at 06/10/2025 06:24PM
At this time, our hosting provider Heroku is still working on identifying the underlying issue. We will continue to monitor.
INVESTIGATING
8 months ago - at 06/10/2025 12:00PM
We are continuing to investigate this issue.
INVESTIGATING
8 months ago - at 06/10/2025 12:00PM
Our hosting provider Heroku is experiencing an outage. Clients who are on au.aspiredu.com may not be able to access Dropout Detective/Grade Guardian, Instructor Insight or Retention Radar. At this time, all other clients should be able to access their products, but the daily update of data, along with any reports and API uploads will be delayed. There is no ETA for resolution currently.
Latest AspirEDU outages
Dropout Detective (aka Grade Guardian)/Instructor Insight Unavailable Due to Cloudflare Outage - 3 months ago
Dropout Detective (aka Grade Guardian)/Instructor Insight Unavailable Due to AWS Outage - 4 months ago
Attendance data - almost 2 years ago
Intermittent access to Dropout Detective/Grade Guardian - over 2 years ago
Users may see Internal Server error when accessing services - almost 3 years ago
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