Outage in Assembled
Staleness in agent and ticket-based metrics
Resolved MajorIncident Report
There is some staleness in agent and ticket-based metrics after March 29 1:00am UTC as they are being recomputed using data from the upgraded database. We have verified that the metric computation jobs are running, and will continue to monitor them as they make progress.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 03/30/2025 03:53PM
Agent and ticket-based metrics have been refreshed as of March 30th 3:50 PM UTC. We will continue to monitor the stability and performance of our systems.
MONITORING
about 1 year ago - at 03/30/2025 08:59AM
There is some staleness in agent and ticket-based metrics after March 29 1:00am UTC as they are being recomputed using data from the upgraded database. We have verified that the metric computation jobs are running, and will continue to monitor them as they make progress.
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Copilot draft reply is providing empty responses - about 2 months ago
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