Outage in Assembled

Staleness in agent and ticket-based metrics

Resolved Major
March 30, 2025 - Started about 1 month ago - Lasted about 7 hours
Official incident page

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Outage Details

There is some staleness in agent and ticket-based metrics after March 29 1:00am UTC as they are being recomputed using data from the upgraded database. We have verified that the metric computation jobs are running, and will continue to monitor them as they make progress.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/30/2025 03:53PM

Agent and ticket-based metrics have been refreshed as of March 30th 3:50 PM UTC. We will continue to monitor the stability and performance of our systems.

MONITORING about 1 month ago - at 03/30/2025 08:59AM

There is some staleness in agent and ticket-based metrics after March 29 1:00am UTC as they are being recomputed using data from the upgraded database. We have verified that the metric computation jobs are running, and will continue to monitor them as they make progress.

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