Outage in Assembled
Staleness in agent and ticket-based metrics
Resolved MajorIncident Report
There is some staleness in agent and ticket-based metrics after March 29 1:00am UTC as they are being recomputed using data from the upgraded database. We have verified that the metric computation jobs are running, and will continue to monitor them as they make progress.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 03/30/2025 03:53PM
Agent and ticket-based metrics have been refreshed as of March 30th 3:50 PM UTC. We will continue to monitor the stability and performance of our systems.
MONITORING
10 months ago - at 03/30/2025 08:59AM
There is some staleness in agent and ticket-based metrics after March 29 1:00am UTC as they are being recomputed using data from the upgraded database. We have verified that the metric computation jobs are running, and will continue to monitor them as they make progress.
Latest Assembled outages
[Reporting and data services] Incorrect forecasts being displayed - about 2 months ago
Temporarily degraded performance - about 2 months ago
[AI, Reporting and Data Services] Delays and errors in Voice, reporting and real-time services - 4 months ago
Delayed Google Calendar event creation - 4 months ago
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