Outage in Assembled
Voice call errors
Resolved MajorIncident Report
We are currently investigating an issue with some Assist Voice calls dropping.
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 05/20/2025 08:29PM
We identified the root cause as service limits with a downstream service provider. We've fully resolved the issue and voice call performance has been restored. For calls that were routed to us during the period of degraded performance, any errors were successfully routed to the fallback destination in each customer's IVR.
MONITORING
11 months ago - at 05/20/2025 08:13PM
We've implemented a fix and Assist Voice call traffic is now restored for all customers.
IDENTIFIED
11 months ago - at 05/20/2025 08:12PM
We've identified the issue and are implementing a fix.
INVESTIGATING
11 months ago - at 05/20/2025 08:11PM
We are currently investigating an issue with some Assist Voice calls dropping.
Latest Assembled outages
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Delay in some integration syncs pulling live data - about 2 months ago
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Copilot draft reply is providing empty responses - 2 months ago
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