Outage in Assembled

Intermittent delays for email auto-sends and errors in chat agent escalations on the Zendesk platform

Resolved Minor
August 21, 2025 - Started about 2 months ago - Lasted 14 minutes
Official incident page

Incident Report

We are seeing intermittent delays for email auto-sends and errors coming from Zendesk, which could delay any automatic email sends and prevent full functionality of handoff to Zendesk tickets. We are closely monitoring Zendesk's status page updates (https://status.zendesk.com/) and will put any mitigations in place where appropriate.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 08/21/2025 07:37PM

This incident has been resolved.

MONITORING about 2 months ago - at 08/21/2025 07:24PM

We are seeing intermittent delays for email auto-sends and errors coming from Zendesk, which could delay any automatic email sends and prevent full functionality of handoff to Zendesk tickets. We are closely monitoring Zendesk's status page updates (https://status.zendesk.com/) and will put any mitigations in place where appropriate.

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