Outage in AssemblyAI
Higher latency when using the EU endpoint
Resolved MinorIncident Report
Our team is actively investigating an issue that is causing increased latency for transcriptions using the EU endpoint for pre-recorded transcriptions. Customers may experience transcripts being queued. This is not affecting streaming usage on the EU endpoint.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
16 days ago - at 01/28/2026 07:58PM
We have continued to see good performance, and traffic is once again working normally so we are marking this issue as resolved.
MONITORING
16 days ago - at 01/28/2026 07:02PM
We are seeing significant signs of recovery and processing of queued transcripts. Our team will continue to monitor the situation.
IDENTIFIED
16 days ago - at 01/28/2026 06:39PM
The team has identified the issue and it is caused by an AWS Operational Issue on their Amazon Elastic Compute Cloud (Ireland). Our team is in touch with AWS and monitoring the situation: https://health.aws.amazon.com/health/status
INVESTIGATING
16 days ago - at 01/28/2026 06:06PM
This issue is also affecting the EU DELETE endpoint. Some DELETE requests for transcriptions are resulting in an error.
INVESTIGATING
16 days ago - at 01/28/2026 05:50PM
Our team is actively investigating an issue that is causing increased latency for transcriptions using the EU endpoint for pre-recorded transcriptions. Customers may experience transcripts being queued. This is not affecting streaming usage on the EU endpoint.
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