Outage in AssemblyAI
Billing Issue Affecting Some Universal-3-Pro Users
Resolved MinorIncident Report
We are aware of an issue that caused unexpected multiple auto-refill charges for a subset of customers using Universal-3-Pro today, February 28, 2025. Our team is actively investigating the root cause and working to resolve it as quickly as possible. We apologize for the inconvenience and will provide further updates as they become available.
Components affected
AssemblyAI BillingNeed to monitor AssemblyAI outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 02/28/2026 08:44PM
The billing issue that caused unexpected multiple auto-refill charges for a subset of Universal-3-Pro customers on February 28, 2025, has been resolved. Refunds have been issued to the affected customers.
INVESTIGATING
7 days ago - at 02/28/2026 07:19PM
We are aware of an issue that caused unexpected multiple auto-refill charges for a subset of customers using Universal-3-Pro today, February 28, 2025. Our team is actively investigating the root cause and working to resolve it as quickly as possible. We apologize for the inconvenience and will provide further updates as they become available.
Latest AssemblyAI outages
Degraded Speaker Identification and Translation - 8 days ago
Negative Balance Error - 10 days ago
Async + LLM gateway APIs returning 5xx - about 1 month ago
Higher latency when using the EU endpoint - about 1 month ago
Be the First to Know When Vendors Go Down
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6020 services available
Integrations with
