Outage in Assently

Problems sealing documents

Resolved Major
April 28, 2025 - Started 3 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing problems with sealing documents signed in Assently E-Sign. This means that the signed document will not be genereted immediately after the last party signature. Documents sealed earlier today may present themselves as having an invalid signature. We are investigating the cause of this and hope to soon get everything working again. Document will be put in a queue and be ready later. Document that have invalid signatures will be possible to regenerate.
Components affected
Assently E-Sign Assently E-signing (Cluster 1) Assently E-signing (Cluster 2)
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 04/28/2025 03:16PM

Document sealing is now working normally again. Customers affected by the problem will be able to get their incorrect documents regenerated.

INVESTIGATING 3 days ago - at 04/28/2025 02:12PM

We are currently experiencing problems with sealing documents signed in Assently E-Sign. This means that the signed document will not be genereted immediately after the last party signature. Documents sealed earlier today may present themselves as having an invalid signature. We are investigating the cause of this and hope to soon get everything working again. Document will be put in a queue and be ready later. Document that have invalid signatures will be possible to regenerate.

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