Outage in Assently

Major outage: Our cloud hosting provider, AWS, is currently experiencing issues with multiple services. We are actively monitoring the situation and working to restore all applications operational.

Resolved Minor

February 13, 2025 - Started about 1 year ago - Lasted about 10 hours
Official incident page

Incident Report

We are currently investigating this issue.

Components affected

Assently API (Cluster 1) Assently Webhooks Assently Finnish Bank Identification Assently API (Cluster 2) Assently Finnish Mobiilivarmenne Assently Finnish VRK Assently Norwegian BankID Assently Danish NemID Assently SMS Notifications Assently Web Portal (Cluster 2) Assently Web Portal (Cluster 1) Assently E-Sign Assently CoreID Assently E-Sign Test Environment Assently Email Notifications Assently E-signing (Cluster 1) Assently E-signing (Cluster 2) Assently Swedish BankID

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 02/14/2025 09:54AM

This incident has been resolved.

MONITORING about 1 year ago - at 02/14/2025 06:50AM

AWS has reported the networking outage impacted Stockholm availability region is fully resolved and all services are operating normally.
Our Engineering team will continue to monitor our internal AWS based service during the day,

MONITORING about 1 year ago - at 02/14/2025 01:37AM

AWS has implemented a fix and are recovering services and network stability.

INVESTIGATING about 1 year ago - at 02/14/2025 12:06AM

We are currently investigating this issue.

Latest Assently outages

Problems sealing documents - 11 months ago

Problems sending SMS to Telia subscribers - about 1 year ago

Delays in sealing of cases - over 1 year ago

Document conversions are failing in E-Sign - over 1 year ago

Degraded performance in CoreID - almost 2 years ago

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