Outage in Atlassian Access

SP Entity URL and SP ACS URL not visible on the SAML SSO setup workflow

Resolved Minor
September 12, 2023 - Started about 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

We have identified an issue where the Service provider entity URL and the Service provider assertion consumer service URL are not visible in the SAML SSO configuration wizard. We have identified the root cause and are now working to fix it.
Components affected
Atlassian Access SAML-based SSO

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/12/2023 02:22AM

This incident has been resolved. Service provider entity URL and the Service provider assertion consumer service URL are displayed correctly now.

MONITORING about 2 years ago - at 09/12/2023 01:36AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 years ago - at 09/12/2023 01:34AM

We have identified an issue where the Service provider entity URL and the Service provider assertion consumer service URL are not visible in the SAML SSO configuration wizard. We have identified the root cause and are now working to fix it.

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