Outage in Atlassian Access

Admin hub not responding

Resolved Minor
November 01, 2024 - Started about 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are investigating reports of intermittent errors when logging into the Atlassian admin hub at https://admin.atlassian.com. Once we identify the root cause, we will provide more details.
Components affected
Atlassian Access Account Management
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/01/2024 05:22AM

Between November 1st, 02:57 AM UTC, and November 1st, 05:03 AM UTC, we experienced an issue with the Atlassian Admin hub not responding to some users. The issue has been resolved, and the service is operating normally.

MONITORING about 2 months ago - at 11/01/2024 05:03AM

We have identified the root cause of the Atlassian Admin hub not responding and have mitigated the problem. We are now monitoring closely.

IDENTIFIED about 2 months ago - at 11/01/2024 05:01AM

We continue to work on resolving the issue with the Atlassian admin hub not responding. We have identified the root cause and expect recovery shortly.

INVESTIGATING about 2 months ago - at 11/01/2024 04:37AM

We are investigating reports of intermittent errors when logging into the Atlassian admin hub at https://admin.atlassian.com.

Once we identify the root cause, we will provide more details.

Latest Atlassian Access outages

Errors with provisioning services - about 2 months ago
Some admins unable to see some user/group memberships in AdminHub - 2 months ago
Identity is not syncing new user and group information - 4 months ago
Atlassian Guard billing system is flagging more users as billable than it should - 4 months ago
AdminHub Authentication Policies and Identity Providers sections are slow to load, or not loading at all - 4 months ago

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