Atlassian Access Outage History

Users experienced widespread access issues across multiple Atlassian products for 1.7 hours, affecting core authentication and account management functions including SAML-based SSO, user provisioning, domain claims, and audit logs. The incident impacted users' ability to log in and access Atlassian services, with expanded product impact reported throughout the event. Atlassian's team identified the root cause, implemented a mitigation, and fully restored all services after monitoring confirmed complete recovery.

Multiple Atlassian services experienced a 5-minute outage affecting domain claims, SAML-based SSO, user provisioning, account management, audit logs, and signup functionality. The incident was classified as minor and teams began investigating the issues immediately. The service was restored within 5 minutes of the initial report.

Some users were unable to log in to Atlassian products with their Atlassian accounts on April 13, 2026, between 05:49 and 06:25 UTC. The incident affected signup, SAML-based SSO, and user provisioning components across Atlassian services. The underlying authentication issue was addressed and services returned to normal operation with continued monitoring to ensure stability.

Atlassian Access experienced a major 5.7-hour outage affecting search functionality across Confluence and Jira, with downstream impacts to Customer Service Management, Asset Reports, Jira Service Management, dashboards, Rovo Chat, User Management, Administration, and Guard services. The incident also affected core authentication and administrative functions including Account Management, Domain Claims, Signup, SAML-based SSO, User Provisioning, and Audit Logs. The team restored core search functionality and gradually resolved indexing delays, with full service recovery confirmed and normal operations restored for all affected customers.