Atlassian Access Outage History

Some users were unable to log in to Atlassian products with their Atlassian accounts on April 13, 2026, between 05:49 and 06:25 UTC. The incident affected signup, SAML-based SSO, and user provisioning components across Atlassian services. The underlying authentication issue was addressed and services returned to normal operation with continued monitoring to ensure stability.

Atlassian Access experienced a major 5.7-hour outage affecting search functionality across Confluence and Jira, with downstream impacts to Customer Service Management, Asset Reports, Jira Service Management, dashboards, Rovo Chat, User Management, Administration, and Guard services. The incident also affected core authentication and administrative functions including Account Management, Domain Claims, Signup, SAML-based SSO, User Provisioning, and Audit Logs. The team restored core search functionality and gradually resolved indexing delays, with full service recovery confirmed and normal operations restored for all affected customers.