Atlassian Analytics Outage History

Users experienced widespread access issues across multiple Atlassian products for 1.8 hours, affecting Dashboards, Atlassian Data Lake, and Third party data connections. The incident expanded to impact additional products beyond the initial scope, preventing users from logging in and accessing various Atlassian services. The team identified the root cause, implemented a mitigation, and fully restored all affected products and services.

Multiple Atlassian services experienced elevated error rates and degraded performance for 18.3 hours due to a public cloud provider infrastructure outage. The incident affected dashboards, Atlassian Data Lake, and third-party data connections, with users experiencing issues with notifications, automation triggers, and data syncs. The underlying infrastructure issue was mitigated and services were restored to normal operation, with teams successfully clearing the backlog of queued events.

Search functionality failed across multiple Atlassian products including Confluence, Jira, Customer Service Management, Asset Reports, Jira Service Management, and Focus dashboards, with additional impacts to Rovo Chat, User Management, Administration and Guard. The team identified the root cause and restored core search functionality, though some customers experienced delays searching for recently changed data during the reindexing process. The incident was fully resolved after 3.2 hours with all services returning to normal operation.